Frequently Asked Questions
Everything you need to know about your M-KAE experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the EU, while international orders may take 7-10 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be unworn, unwashed, and include all original tags and packaging.
How do I find the right size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Do you ship worldwide?
Yes, M-KAE ships to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment options like Klarna in select regions.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.